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You are here | Home  Voice services
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Voice Services
Communications is an important part of our lives, most businesses cannot survive without effective links with their customers and suppliers and staff. Plum staff have 20 years experience of providing businesses with good quality communications and are able to provide you with the support you expect from an established local company.
We have a special department to deal with requests for service and changes to configuration and premier customers can choose a 24 hour helpline so you need never be out of touch with Plum.
Plum provide a whole package which includes supplying telephone lines, the calls, telephone systems, call itemisation, conferencing, recording and non-geographic numbers for telemarketing and we are able to invoice all services on one simple to understand monthly bill.
Service
When you have a Plum Business account you will be able to call our service department with any queries and speak to a real person not a recording.
Existing or New service
If you have existing service you can usually transfer to us at no charge and if you need new services we can generally provide new lines within a few days anywhere within the UK.
Ordering is easy
If you have an account simply advise us the line numbers you wish to transfer or make calls on or the number of new/additional lines you require. If you do not have an account we will ask you to complete an account application form before we process your order.
Billing is straightforward
We normally bill monthly in advance for rentals and bill for calls in arrears and we supply full itemisation on paper or electronic format. Our customers think our bills are easy to understand - we show the total billing on the first page and summarise by locations and services on the following pages. For some services we can provide real time web access to view call activity and to access recordings.
Flexible
Your Plum account is flexible - you can add additional services at any time and provided a credit limit has been agreed you will be able to order from our Plum on-line shop and have the items charged to your account.
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